Reputation Management

Build trust, attract more reviews, and protect your brand’s visibility across every platform.

Stay Ahead of AI Site Traffic Loss with Thunderbolt Reputation Management

As AI changes how customers discover businesses, reputation and reviews matter more than ever. Thunderbolt Reputation Management helps you earn more positive reviews, boost visibility, and grow through smart automation.

Why Reputation Matters More Than Ever

Your reputation is the foundation of your business. Positive reviews attract new customers, build trust, and set you apart from the competition. In today’s AI-driven search landscape, review volume and quality directly impact how visible your business is online.

That’s why measuring customer loyalty matters. With Thunderbolt Reputation Management, you can track your Net Promoter Score (NPS) — a powerful metric that reveals how satisfied your customers are and how likely they are to recommend your business.

This one question can unlock invaluable insight into how your customers feel:

  • On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?

With Thunderbolt Reputation Management, you can automate responses to your brand promoters to encourage public, positive reviews. You can also automatically respond to negative reviews right away, building customer loyalty.

Your reputation doesn’t just reflect your service—it drives your visibility, your growth, and your success.

Streamline Review Management with Intelligent Automation

Managing reviews doesn’t have to be manual. Thunderbolt’s AI-powered system streamlines how you request, monitor, and respond to feedback—helping you stay connected to customers and focused on what you do best.

Key Features:

  • Effortless Review Automation: Send automated review requests and responses with AI, making it easy to engage with your customers and get more positive feedback.
  • Understand What Customers Think: Use advanced insights to analyze feedback, uncover trends, and refine your approach to match customer expectations.
  • All-In-One Dashboard: Manage and respond to reviews from places like google and facebook all in one place.
  • Scale Easily: Whether you’re a single-location business or have multiple locations, our tools grow with you, maintaining consistency and control.
  • Save Time, See Results: Automate tedious tasks and focus on what you do best—running your business.

Grow Trust, Visibility, and Customer Loyalty

Reputation management goes beyond collecting reviews—it’s about building relationships that last. Thunderbolt Reputation Management integrates seamlessly with top platforms and provides the insights you need to make smarter business decisions.

Platform Capabilities:

  • Supported Platforms: Integrates with top sites like Google, Facebook, and Yelp to maximize your reach.
  • SMS Review Request: Send requests via text with customizable templates and real- time tracking.
  • Email Review Requests: Create tailored campaigns to request reviews, schedule emails, and track performance.
  • Response Management: Respond to all reviews from one dashboard, showing customers you care.
  • Sentiment Insights: Use AI to monitor customer feedback, track sentiment trends, and make smarter decisions.
  • Multi-Location Support: Maintain a consistent brand image and handle feedback across all locations effortlessly.
  • Private & Secure Engagement: Stay compliant with government regulations. Our platform protects all your, and your customers data.

Manage Negative Reviews with Proactive Monitoring

Not all feedback will be positive. But every response is an opportunity to build trust. Thunderbolt Reputation Management helps you stay proactive, detecting negative sentiment early so you can address issues before they become public.

Our system helps you identify potential issues early, giving your team the opportunity to respond quickly, resolve concerns directly with customers, and prevent small issues from growing.

In many cases, this allows businesses to connect with customers before they post a negative review — resolving concerns privately and avoiding a public negative review altogether.

This proactive approach helps protect your brand’s image, improve customer retention, and demonstrate that your business listens and cares.

Julie H.
CMO, Behavioral Health

"I've worked with the Thunderbolt team multiple times and they always deliver personalized service and strong KPI results."

Sarah S.
Senior Business Development Leader - Behavioral Health

"I love working with Thunderbolt across the digital spectrum. It doesn't seem to matter what we throw at them, we see solid solutions every time."

Scott McRae

"I contacted Thunderbolt Group after having multiple issues with my former media and hosting agency for my business. They were able to repair my media issues and get us back on track and functioning correctly. I highly recommend."

Adam Gislason

"I have been with Thunderbolt for almost 10 years now and they have been nothing short of an amazing digital marketing company! I started with one website and now have three-all of which the team at Thunderbolt now manages for me. I can sleep great at night with 100% peace of mind knowing that all of my websites are safe, secure, updated and in excellent hands. If you are looking for a great digital marketing company to help you with your website hosting, website maintenance, website development, SEO/GEO/AEO, social media, reputation management, email marketing and much more, then look no further. They are incredibly smart with many years of experience behind them and they stay up with the latest digital trends so you don't get left behind. I can't recommend them enough-they truly care about your success, which is really hard to find today!"